Question 1

How do you handle requests once a project is underway?

Accepted Answer

Written tickets, not a Slack thread as the spec. In-scope work goes into the current sprint. Anything that changes the timeline or the price gets a short written note before we start it. You can always see what is in flight and what is waiting.

Question 2

Who do we work with day to day?

Accepted Answer

The developers writing the code, and a PM on scope and timeline. You are not routed through an account layer that then relays to the people doing the work.

Question 3

Do you work with our existing team?

Accepted Answer

Yes. Most clients already have in-house developers, a brand or design team, or another agency. We develop as part of that team and implement the design they bring. Shared repos, code review, paired sprints, whatever the project actually needs.

Question 4

How do you communicate, and what timezone are you in?

Accepted Answer

Written updates tied to what shipped that week. Slack or email for the day to day, and a call when a decision needs a conversation. We are based in Seattle (Pacific Time) and work with teams in other timezones. We do not hold status meetings for the sake of having them.

Question 5

Which countries do you work with?

Accepted Answer

Clients worldwide. Cross-border projects are scoped and delivered in English.

Question 6

What kind of work do you take on?

Accepted Answer

Shopify development. Migrations, theme work, custom apps, checkout, B2B, POS, headless, ERP and 3PL integrations, performance, accessibility, and retainers. Most of it is Shopify Plus. We also build custom platforms when Shopify is not the right fit.

Question 7

Do you handle ads, SEO, or CRO?

Accepted Answer

No. Your marketing agency owns that lane and we work with them. We can support on SEO reports and the technical side of those campaigns. We do not design ads, emails, or landing pages.

Question 8

Do you design, or only develop?

Accepted Answer

We develop. UI/UX and brand design stay with your team or another studio. We implement that work. If you already have a design system, we work inside it.

Question 9

Do you only work on Shopify Plus?

Accepted Answer

Most of our work is Shopify Plus, but we also build on standard Shopify. Plus is the better fit when you need checkout extensibility, native B2B, Shopify Functions, or higher API limits. We will say so if Plus is required for what you want to do.

Question 10

How does a project start?

Accepted Answer

Send a scope through the proposal form. A developer reviews it and we reply within 48 hours. If it is a fit, we write a scoped proposal: what we will build, what we will not, the timeline, and the price. Work starts once that is signed.

Question 11

How do you test before something ships?

Accepted Answer

Every change is reviewed by another developer. Theme and storefront work is checked in a Shopify preview or a staging theme. Apps and integrations get a staging store or a separate app install. We do not push unreviewed work to production.

Question 12

Who owns the code, and where does it live?

Accepted Answer

You do. The work lives in your repo, or in one we set up under your GitHub organization. We do not lock a build behind a proprietary platform or a theme you cannot leave.

Question 13

What happens when the scope changes?

Accepted Answer

The proposal is the baseline. If a new request changes the date or the price, we write that down before we start it. We do not silently absorb large changes and then miss the launch.

Question 14

What happens after launch?

Accepted Answer

Launch is not a handoff. We stay for fixes, then either close the project or move to a retainer if you want a steady development lane. Retainers are a monthly hour block or a defined backlog, not an open-ended promise that we will be around.

Question 15

How do you price the work?

Accepted Answer

Fixed price against a written scope for defined projects. Retainers are a monthly hour block. We do not bid work we cannot staff, and we will tell you if the budget and the scope do not match.

Question 16

How soon can you start?

Accepted Answer

It depends on what is already in progress. Some projects start in a couple of weeks. Larger ones wait for an open slot. The proposal will have a real start date, not a placeholder.

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Follow us

FAQ - What people ask before a build

Working together

What we take on

How projects run

After launch

Let’s talk about the work.

FAQ - What people ask before a build

Working together

/01How do you handle requests once a project is underway?

/02Who do we work with day to day?

/03Do you work with our existing team?

/04How do you communicate, and what timezone are you in?

/05Which countries do you work with?

What we take on

/06What kind of work do you take on?

/07Do you handle ads, SEO, or CRO?

/08Do you design, or only develop?

/09Do you only work on Shopify Plus?

How projects run

/10How does a project start?

/11How do you test before something ships?

/12Who owns the code, and where does it live?

/13What happens when the scope changes?

After launch

/14What happens after launch?

/15How do you price the work?

/16How soon can you start?

Let’s talk about the work.